Privacy Policy

Protecting your privacy is a fundamental priority at West Bank Community Services, and we are dedicated to maintaining the confidentiality and security of information exchanged through SMS messages. This Privacy Policy outlines our practices concerning the collection, utilization, and safeguarding of such information, while affirming our commitment to not share SMS opt-in consent with third parties.

1. Collection of Information

When you engage in SMS communication with West Bank Community Services, certain information is collected to facilitate efficient interaction. This may include:

• Message Content: We collect the content of SMS messages exchanged between you and West Bank Community Services to effectively address your inquiries, provide requested information, or complete transactions initiated via SMS.
• Metadata: Metadata associated with SMS messages, such as timestamps, sender/receiver details, and message status indicators, are gathered to streamline communication and enhance service delivery.
• User Information: If provided by you, we may collect personal information such as your name, contact details, or any other pertinent data shared during SMS interactions.

3. Use of Information

We use the information obtained through SMS messages for the following purposes:

• To send you transactional messages related to your interactions with us.
• To provide you with updates, alerts, or other information about our services.
• To communicate with you about appointments, scheduling changes, or other service-related matters.

4. Sharing of SMS Opt-In Consent

By opting-in to receive SMS notifications, you agree that we will only use your phone number to send you updates and information directly related to our services. We do not share your phone number with any third parties.

5. Disclosure to Third Parties for Service Provision

We may share other personal information such as your date of birth and name to other service providers to facilitate timely delivery of our home and community-based services. These providers are contractually obligated to use the information solely for the purpose of providing the requested services and to adhere to strict confidentiality and security measures.

6. Data Security

We implement reasonable measures to protect the security of the information exchanged through SMS messages and other personal information we collect.

7. Your Consent

By opting-in to receive SMS messages from us, you consent to the collection, use, and sharing of information as described in this Privacy Policy.

8. Messaging Frequency

The frequency of messages may vary depending on the type of service you have opted for, including promotional alerts, notifications, reminders, or customer support messages.

9. Message and Data Rates

Message and data rates may apply depending on your mobile carrier. You are responsible for any costs incurred from receiving SMS messages through your mobile service provider.

10. Assistance

For assistance, you can text “HELP” to the number sending the SMS, or visit our website at westbankcs.com for more information.

11. Opt-Out Option

You can opt-out of receiving SMS messages from us at any time by:

• Following the instructions provided in the SMS message
• Contacting us directly

12. Updates to Privacy Policy

This Privacy Policy is subject to periodic updates. Any modifications will be duly reflected on this page, and it is incumbent upon you to periodically review this policy for changes.

By engaging in SMS communication with West Bank Community Services, you implicitly consent to the collection and utilization of information as delineated in this Privacy Policy.

13. Contact Information

Should you have any inquiries or require further elucidation regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us at info@westbankcs.com.

SMS Terms and Conditions

By subscribing to our SMS service, you agree to these Terms and Conditions. These terms govern your use of our SMS service, including receiving promotional, transactional, or other informational messages from West Bank Community Services. If you do not agree to these terms, do not subscribe to the service.

1. Description of Service

Our SMS service provides updates, promotions, offers, and other relevant information related to our products and services. By opting in, you consent to receive such messages via SMS to the phone number you provided.

2. Opt-In Consent

• On Website: When using our intake form or signing up on our website, you will be prompted to provide your phone number and consent to receive SMS messages from us.
• Outside Website: If you opt-in through other means (e.g., text-to-keyword), you will receive a confirmation message that will include opt-in consent and disclosures about the service, including frequency, message rates, and privacy policy links.

3. Message Frequency & Charges

By subscribing to our SMS service, you agree to receive a certain number of messages per month. The frequency will vary depending on the type of service. Standard message and data rates may apply from your mobile carrier. You should check with your carrier to understand any potential charges.

4. Opt-Out

To stop receiving SMS messages, text “STOP” to the number from which you received the message. After opting out, you will receive a confirmation that no further messages will be sent. If you opt back in, you may start receiving messages again.

5. HELP Instructions

For help or assistance, reply “HELP” to any message, or contact customer support at [support email/phone number/website]. You will receive further instructions on how to manage your subscription.

6. User Responsibilities

You agree to not misuse our SMS service for spam, fraud, or illegal activities. You are responsible for ensuring that your phone number is correct and up to date. We are not responsible for any charges you incur while using this service.

7. Privacy & Data Collection

We collect the phone number you provide and use it solely to send you SMS messages related to our services. We will not share your personal information with third parties for marketing purposes. Refer to our Privacy Policy for more information on how we handle your data.

8. Liability

While we make reasonable efforts to ensure message delivery, we cannot guarantee uninterrupted service. We are not responsible for delays or failures in receiving or sending SMS messages.

9. Changes to Terms

We may update these Terms and Conditions at any time. Any changes will be communicated to you, and your continued use of the service after changes are made indicates your acceptance.

Updates to Privacy Policy:

This Privacy Policy is subject to periodic updates. Any modifications will be duly reflected on this page, and it is incumbent upon you to periodically review this policy for changes.

By engaging in SMS communication with West Bank Community Services, you implicitly consent to the collection and utilization of information as delineated in this Privacy Policy.

Should you have any inquiries or require further elucidation regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us at info@westbankcs.com.